refund policy

Cancellations must be requested via email to info@elsquidroe.com at least 72 hours before the day of the reservation to be refundable. Cancellations requested at least 72 hours before the event will have a total refund. Cancellations requests made with less than 72-hour notice of the event will not be entitled to compensation. Cancellations can’t be requested after the event date, and no refund will apply.

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CREDIT CARD & ID

You must present the original credit card used to purchase the ticket and a valid Government Issued Photo Identification along with your e-tickets that have been emailed to you when your order is placed. To enter the Venue, both the credit card and ID must match the purchased tickets' names. If the name on the Credit Card and ID do not match the tickets, or if you do not have both the credit card used to make the purchase and the government-issued ID, you will be denied entry without a refund.

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PURCHASE POLICY

By placing an order, you confirm that you read this policy, our Privacy Policy, and Terms of Use, and agree to abide by the clauses within. This Purchase Policy is a binding contract between you and El Squid Roe.

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NO REFUNDS

Unforeseen circumstances beyond EL SQUID ROE’s control will not be grounds for a refund, including but not limited to the following: family emergencies, medical emergencies, employment issues including layoffs, traffic, parking, public or private transportation issues, etc. If you purchased for the incorrect date, location, event, etc., EL SQUID ROE is not obligated to provide a refund, credit, exchange, or transfer. Promoters, Venue Owners, Venue Management, Security, Event Staff, and other agents of the event have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, failing to comply with the rules of the venue, incorrect attire, intoxication, venue capacity, breach of security, and other restrictions.

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COLLECTIONS & LEGAL ACTION AGAINST DEBT

Once you make a purchase, if those funds are removed from EL SQUID ROE’s account and given back to you, you owe EL SQUID ROE that money back, plus applicable fees, as outlined below. If you owe money to EL SQUID ROE, we reserve the right to take legal action against you or send you to collections to recover the said debt. If you are sent to collection, or there is legal action taken against you, you are fiscally responsible for any legal costs and fees directly associated and or indirectly associated with recovering the debt owed by you. EL SQUID ROE’s collection agencies reserve the right to negatively affect your personal credit score until your debt is paid. Once an account has been placed in collections, the only way to get yourself out of Collections is to pay the debt owed by you to the collections agency.

 

SUPPORT

If you encounter a problem at the event, you must file a complaint within five (5) calendar days following the date of the event. Failure to contact EL SQUID ROE within five (5) days will be a complete waiver of your right to request monetary compensation. If you need customer support, email us at info@elsquidroe.com.

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