Cancellations must be requested via email to at least 72 hours prior to the time of event/service reserved to be refundable. Cancellations requested at least 72 hours prior to the event will have a total refund. Cancellations requests made with less than 72-hour notice of the event will not be entitled to any sort of compensation. Cancellations can’t be requested after the date of the event and no refund will apply.

Please read our Terms of Use carefully because they contain important information regarding your legal rights, remedies, and obligations, which include various limitations and exclusions, along with a dispute resolution clause that governs how disputes will be resolved. Your particular purchase may be subject to additional Terms and Conditions, which you should review prior to purchase.




You must present the original credit card used to purchase the ticket and a valid Government Issued Photo Identification along with your e-tickets that have been emailed to you when your order is placed. In order to gain entry to El Squid Roe, the name on both the credit card and the ID must match the name on purchased tickets. If the name on the Credit Card and ID do not match the tickets, or if you do not have both the credit card used to make the purchase and government-issued ID, you will be denied entry to El Squid Roe without a refund.


By placing an order, you are confirming that you read this policy, our privacy policy, terms of use, and are agreeing to abide by the clauses within. This Purchase Policy is a binding contract between you and El Squid Roe.


If the event is canceled you will receive a refund for the face value of the ticket.


Unforeseen circumstances beyond El Squid Roe’s control will not be grounds for a refund, including but not limited to the following: family emergencies, medical emergencies, employment issues including layoffs, traffic, parking, public or private transportation issues, etc. If you purchased for the incorrect date, location, event, etc, El Squid Roe is not obligated to provide a refund, credit, exchange, or transfer. Promoters, Venue Owners, Venue Management, Security, Event Staff, and other agents of the event, have the right to refuse entry to any ticket-holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, failing to comply with the rules of the venue, incorrect attire, intoxication, venue capacity, breach of security, and other restrictions.


Once you make a purchase, if those funds are removed from El Squid Roe’s account and given back to you, you owe El Squid Roe that money back, plus applicable fees as outlined below. If you owe money to El Squid Roe, we reserve the right to take legal action against you and or send you to collections for the recovery of said debt. If you are sent to collection or there is legal action taken against you, you are fiscally responsible for any and all legal costs and fees, directly associated and or indirectly associated, with recovering the debt owed by you. El Squid Roe’s collection’s agencies reserve the right to negatively affect your personal credit score until your debt is paid. Once an account has been placed in collections, the only way to get yourself out of Collections is to pay the debt owed by you to the collections agency.


If you encounter a problem at the event; then you must file a complaint within five (5) calendar days following the date of the event. Failure to contact El Squid Roe within the five (5) day period will be a complete waiver of your right to request compensation whether monetary or otherwise. If you need customer support; email us at



Thank You For Your Purchase!

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