Last updated June 21, 2026
How the deposit works
- A deposit is required to hold your table. Tables at El Squid Roe are limited, so the deposit reserves your spot for the date and party size you choose.
- Your deposit is credited 100% toward your tab on the night you visit. When you arrive and give your confirmation code, the amount you paid is applied to your bill — you are not paying twice.
- The deposit is a small part of the total you will spend. You pay the remaining balance at your table on the night of your visit.
Cancellations & refunds
- More than 72 hours before your reservation date: full refund. Cancel for any reason and we refund your deposit in full to the original payment method.
- Inside 72 hours of your reservation date: the deposit is non-refundable, but it does not disappear. We can apply it in full toward a rescheduled date that works for you.
- No-shows are treated as a cancellation inside 72 hours. Reach out before your date and we will always try to help you reschedule.
Rescheduling
Need a different night? Just ask. If you reschedule more than 72 hours out there is no penalty. Inside 72 hours we apply your existing deposit to the new date — you keep every dollar. Request a change through Manage Booking or by email.
How to cancel or request a refund
The fastest way is your Manage Booking page — open it with the confirmation code from your booking email and choose cancel or reschedule. You can also email us at info@elsquidroe.com with your name and confirmation code and we will take care of it.
Confirmation & proof of terms
When you book, you receive an email confirmation with your code and these terms. By paying the deposit you agree to this policy, including the 72-hour rule. This page is the authoritative reference for our cancellation and deposit terms.
Refund questions, answered
Is my deposit refundable?+
Yes — if you cancel more than 72 hours before your reservation date, your deposit is refunded in full. Inside 72 hours it is non-refundable but can be applied to a rescheduled date.
What happens to my deposit when I show up?+
It is credited 100% toward your bill. Give your confirmation code at the table and the amount you paid online is applied to what you spend that night.
What is the cancellation deadline?+
72 hours before your reservation date. Cancel before that window for a full refund. Inside the window the deposit becomes non-refundable but transfers to a new date.
How do I request a refund or cancel?+
Use the Manage Booking page with your confirmation code, or email info@elsquidroe.com with your name and confirmation code. We confirm every cancellation by email.
Can I change my reservation date instead of canceling?+
Yes. We apply your full deposit to a new date. There is no penalty more than 72 hours out, and inside 72 hours you still keep the full deposit toward the rescheduled night.
Questions?
Email us anytime at info@elsquidroe.com or see the full FAQ and Terms for more detail.