Last updated June 21, 2026
How the deposit works
- A deposit is required to hold your table. Tables at El Squid Roe are limited, so the deposit reserves your spot for the date and party size you choose.
- Your deposit is credited 100% toward your tab on the night you visit. When you arrive and give your confirmation code, the amount you paid is applied to your bill — you are not paying twice.
- The deposit is a small part of the total you will spend. You pay the remaining balance at your table on the night of your visit.
Cancellations & refunds
- More than 72 hours before your reservation date: full refund. Cancel for any reason and we refund your deposit in full to the original payment method.
- Inside 72 hours of your reservation date: the deposit is non-refundable, but it does not disappear. We can apply it in full toward a rescheduled date that works for you.
- No-shows are treated as a cancellation inside 72 hours. Reach out before your date and we will always try to help you reschedule.
Rescheduling
Need a different night? Just ask. If you reschedule more than 72 hours out there is no penalty. Inside 72 hours we apply your existing deposit to the new date — you keep every dollar. Request a change through Manage Booking or by email.
How to cancel or request a refund
The fastest way is your Manage Booking page — open it with the confirmation code from your booking email and choose cancel or reschedule. You can also email us at info@elsquidroe.com with your name and confirmation code and we will take care of it.
Confirmation & proof of terms
When you book, you receive an email confirmation with your code and these terms. By paying the deposit you agree to this policy, including the 72-hour rule. This page is the authoritative reference for our cancellation and deposit terms.
Refund questions, answered
Is my deposit refundable?+
Yes — if you cancel more than 72 hours before your reservation date, your deposit is refunded in full. Inside 72 hours it is non-refundable but can be applied to a rescheduled date. Note: once you move your date, the deposit transfers to the new night and is no longer eligible for a cash refund.
What happens to my deposit when I show up?+
It is credited 100% toward your bill. Give your confirmation code at the table and the amount you paid online is applied to what you spend that night.
What is the cancellation deadline?+
72 hours before your reservation date. Cancel before that window for a full refund. Inside the window the deposit becomes non-refundable but transfers to a new date.
How do I request a refund or cancel?+
Use the Manage Booking page with your confirmation code, or email info@elsquidroe.com with your name and confirmation code. We confirm every cancellation by email.
Can I change my reservation date instead of canceling?+
Yes. We apply your full deposit to the new date with no penalty. Heads up: once you move your date, that deposit locks to the new night and is no longer eligible for a cash refund — so cancel-for-refund and move-the-date are an either/or choice.
Questions?
Email us anytime at info@elsquidroe.com or see the full FAQ and Terms for more detail.