This Privacy Policy explains how Cabo Hospitality LLC and Operadora Calamar S.A. de C.V. (“El Squid Roe,” “we,” “us”) collect, use, and protect your information when you visit this site and book a reservation. By using the site you agree to this policy.
Information we collect
- Booking details you provide: name, email, phone, party size, date, package, and any notes for your host.
- Payment information is processed directly by Stripe. We never see or store your full card number — Stripe handles card data under PCI-DSS standards.
- Usage data such as IP address, device/browser, and pages visited — collected only if you accept analytics cookies.
- Referral / campaign data (e.g. a promoter link or ad campaign tags) so we can credit the right partner.
Cookies
We use three categories of cookies:
- Strictly necessary — keep your booking session and promoter referral working. These are always on; the site can't function without them.
- Analytics (Google Analytics 4) — help us understand traffic. Loaded only after you click “Accept.”
- Marketing (Meta Pixel) — measure ad performance. Loaded only after you click “Accept.”
You can decline analytics and marketing cookies in our banner and still book normally. To change your choice later, clear this site's cookies in your browser and reload.
How we use your information
- To process and confirm your reservation and take your deposit.
- To communicate with you about your booking (confirmations, reminders, changes) by email, SMS, or phone.
- With your consent, to send offers and measure marketing — you can opt out of marketing messages anytime.
- To prevent fraud and chargebacks, and to keep the site secure.
Who we share it with
We share data only with service providers that help us operate:
- Stripe — payment processing.
- GoHighLevel — our CRM, to manage your booking and communications.
- Google Analytics and Meta — only if you accept those cookies.
We do not sell your personal information. We do not share it for cross-context behavioral advertising beyond the pixel you consent to.
Your rights
Depending on where you live (including under CCPA/CPRA in California and GDPR in the EU/UK), you may request to access, correct, or delete your personal data, and to opt out of marketing or the “sale/share” of data. Since we don't sell data, there's nothing to opt out of on that front — but you can still exercise any of these rights by emailing us.
Data retention & security
We keep booking records as long as needed to provide service, meet tax and legal obligations, and resolve disputes. Data is transmitted over encrypted HTTPS connections.
Age
El Squid Roe is an 18+ venue. This site is not directed to children and we do not knowingly collect data from anyone under 18.
SMS & Text Messaging
You opt in to text messages by providing your mobile number and checking the consent box during booking checkout on elsquidroe.com. Consent is optional and is never a condition of purchase.
We send transactional booking texts only: reservation confirmations, a night-before reminder, a post-visit review request, table-availability and waitlist alerts, and incomplete-booking reminders. Message frequency varies with your booking activity.
Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.
No mobile information shared for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in and consent data are never shared with any third parties. Information may be shared only with the subprocessors that help us deliver these messages (our SMS provider), solely to send them.
Contact
Questions or privacy requests: info@cabohospitality.com. See also our Terms of Service and FAQ.